Account Executive
Reporting to the SVP of Sales, the Account Executives will make significant contributions by achieving revenue growth and market share expectations in support of APL’s mission. The ideal candidates will have: 5+ years of ERP SaaS sales experience in the Higher Education industry calling on Provosts and VPAA’s. Responsibilities include: (1) Conducting high level conversations with academic leaders to articulate our value proposition and demonstrate a solid understanding of APL’s technology and competitive differentiation, (2) Aggressively prospect opportunities, develop partner relationships and close new business, (3) Performing product demos and generating proposals, (4) Negotiating terms, pricing, and contractual agreements with new partners, (5) Managing a complex sales cycle and utilizing consultative selling techniques, (6) Working closely with the SVP of Sales to review performance metrics and KPI’s, (7) Supporting partners and APL team members as closed sales move to implementation and integration resources. Compensation and benefits include attractive base salary and commission structure (no cap), excellent medical benefits and HSA funding, and work remote flexibility.
Director of Partner Support
The Director of Partner Support (DPS) is responsible for ensuring client partner success by facilitating APL’s integration and implementation process, driving platform adoption and usage, and providing functional and technical support for APL’s products. By ensuring relationship success at all stages in the post-sale journey, the DPS will play a key role in the eventual renewal plus cross-sell or upsell opportunities during the current term of the agreement. More specifically: (1) Define, build and execute APL’s partner success strategy to achieve high platform utilization and a zero-attrition objective, (2) Serve as the trusted advisor (via phone, email, web-based support portal) for APL’s clients regarding product usage, application and functionality, (3) Optimize platform utilization and the client partner experience, (4) Maximize revenue opportunities with detailed plans for each client related to upselling new or existing products and providing consulting services, (5) Develop dashboards and metrics to measure partner success, (6) Become a Subject Matter Expert of APL’s products and technologies, (7) Manage lifecycle processes and customer touch points, (8) Work cross-functionally to achieve organizational objectives, (9) Capture and provide “voice of the customer” feedback and suggestions around new and incremental product features to Product Management, (10) Demonstrate product use cases by conducting webinars/trainings with partners. Preferred training, skills, knowledge and/or experience include: (1) Bachelor’s degree preferred, (2) 3+ years of demonstrated success in a customer-facing role, ideally gained with a fast-growing SaaS company, (3) Creative problem solver that applies root cause analysis for sustainable positive outcomes, (4) Excellent verbal and written communication skills that result in clear messaging, (5) Ability to work well in a team environment, as well as independently, (6) Attention to detail, process-oriented and strong organizational skills, (7) Ability to make sound decisions based on facts, knowledge and understanding situations, (8) Self-motivated and able to work under pressure to deliver timely, high-quality solutions, (9) Willingness to travel up to 10% of the time. Compensation and benefits include an attractive compensation structure and flexibility to work remotely. Compensation includes the basics plus annual performance bonus, incentive stock options, health insurance-related and technology allowance.
Non-Discrimination Policy
APL, Inc. follows an equal opportunity employment policy and employs personnel without regard to race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, physical or mental ability, veteran status, military obligations, and marital status. This policy also applies to internal promotions, training, opportunities for advancement, terminations, outside vendors, members and customers, service clients, use of contractors and consultants, and dealings with the general public. This policy applies to all APL’s employees, volunteers, members, clients, and contractors.
